Privacy Policy

1. Information We Collect

We only collect the information you choose to share with us when you order or get in touch. Our website does not offer customer accounts, so there is nothing to sign up for or log in to.

• Order details: when you place an order using our order form, we ask for your name, phone number, email address, delivery address, and city, together with the items, colours, quantities, and prices in your order.
• WhatsApp messages: when you confirm an order or contact us on WhatsApp, we receive the messages you send us along with your WhatsApp phone number and the profile name WhatsApp shows us.
• We do not collect payment card or bank details. Orders are paid by cash on delivery, and no payments are processed on our website.

2. How We Use Your Information

We use the information you provide to:

• Process and confirm your order.
• Contact you about your order by phone or WhatsApp.
• Arrange delivery of your handbag to the address you provide.
• Answer your questions and provide customer support.
• Keep records of the orders we have received and delivered.

3. WhatsApp Communication

Our website offers WhatsApp buttons so you can ask about a bag or confirm an order with us. Tapping one opens WhatsApp with a pre-written message — for example, a product's name, price, and link, or your name and order total after you place an order. You can review or edit the message before sending it, and nothing is sent until you choose to send it.

WhatsApp is a third-party service that is not operated by ZARVA. Messages you send through WhatsApp are also subject to WhatsApp's own terms and privacy policy. We use the messages you send us to confirm your order and respond to you.

4. Cookies and Technical Data

Our website does not use advertising or analytics cookies, and we do not use tracking tools to follow your activity.

To make shopping easier, the website saves the items in your bag in your browser's local storage on your own device, so your bag is still there if you leave and come back. It also remembers, for the current browsing session only, whether you have closed the WhatsApp chat prompt. This information stays in your browser and is not sent to us. You can remove it at any time by clearing your browser's data for our site.

As with most websites, the servers that host our site may automatically record basic technical information — such as your IP address, browser type, and the pages requested — in order to deliver the website and keep it secure.

5. Data Sharing

We do not sell or rent your personal information. We share it only where needed to fulfil your order or run our store:

• Delivery providers: your name, phone number, delivery address, city, and order details may be shared with the courier or delivery service delivering your order, so they can reach you and complete the delivery.
• Order records: details submitted through our order form are stored in a spreadsheet using Google's services, which we use to manage incoming orders.
• Legal requirements: we may disclose information if we are required to do so by law or by a lawful request from the authorities.

6. Data Security and Retention

We take reasonable steps to protect your information and limit access to the people who need it to handle your order. However, no method of storing or sending information over the internet is completely secure, so we cannot guarantee absolute security.

We keep your information for as long as we need it to complete your order, provide support, and maintain our business records, or for longer if the law requires it. When we no longer need it, we delete it.

7. Your Rights

You can ask us for a copy of the personal information we hold about you, ask us to correct anything that is inaccurate, or ask us to delete it. To make a request, contact us using the details below. We may need to confirm your identity before acting on a request, and we may keep some information where it is needed to complete an order in progress, resolve a dispute, or meet legal or accounting obligations.

8. Changes to This Policy

We may update this policy from time to time, for example if we change how we take orders. The date at the top of this page shows when it was last updated.

9. Contact Us

If you have any questions about this policy or how we handle your information, you can message us on WhatsApp at 03497107287 or email us at hellozarva@gmail.com.