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ZARVA Bags
Customer Care

Shipping & Returns

From our collection to your doorstep — here's everything you need to know.

  • Processed in 1–3 business days
  • Confirmed on WhatsApp
  • 7-day exchanges
How It Works

Your order's journey.

  1. 01

    Place Your Order

    Choose your favorite handbag and submit the order form on our website.

  2. 02

    Confirm on WhatsApp

    Our team contacts you or confirms your order through WhatsApp.

  3. 03

    Careful Packaging

    We prepare and pack your handbag carefully before dispatch.

  4. 04

    Delivered to Your Door

    Your parcel is shipped to the delivery address you provide.

Shipping

Shipping information.

  • Processing Time

    Orders are typically processed within 1–3 business days.

  • Delivery Time

    Delivery times depend on your location and the courier service.

  • Delivery Charges

    Shipping and delivery charges apply and are paid by the customer.

  • Shared at Confirmation

    Any applicable delivery charges are communicated to you during order confirmation.

  • Your Delivery Details

    Please provide a correct phone number and complete delivery address so your parcel reaches you.

  1. Day 0Order delivered
  2. Day 1–7Request on WhatsApp
  3. ApprovalTeam review
Exchanges

7-Day Exchange Policy

  • You may request an exchange within 7 days of receiving your order.
  • Exchanges are subject to inspection and approval by ZARVA.
  • Items must be unused, undamaged, and returned in their original packaging with applicable tags and accessories.
  • ZARVA offers exchanges only. Returns for refunds are not accepted for change of mind or incorrect product selection, subject to applicable consumer-protection requirements.
  • The customer is responsible for applicable shipping charges for an exchange, including sending the original item back and delivery of the replacement, where applicable.
  • Contact ZARVA on WhatsApp to request an exchange before sending an item back.

An exchange is only confirmed once our team has approved it — please wait for our go-ahead before sending your item back.

After-Sales Care

After-Sales Care & Repairs.

If something isn't right with your bag, message us on WhatsApp with your order details and clear photos so our team can review it.

  • Damaged or Incorrect Item

    If your item arrives damaged or isn't what you ordered, contact us as soon as possible with your order details and photos. We'll review it and resolve it fairly, and you won't automatically be charged shipping for an issue we caused.

  • Complimentary Minor Repairs

    Minor repairs, such as a broken zipper or zipper pull, are free of charge, subject to inspection and approval by our team.

  • Other Repairs

    Other repairs may be chargeable. We'll explain any repair or shipping charges to you before we proceed, so nothing happens without your agreement.

Contact Us About an Item